Business details
- Legal entity
- Kamyab Infotech Pvt Ltd
- Trading as
- Kamyab Infotech — ThreadClarity
- Registered address
- 822 Hemkunt Chambers, 89 Nehru Place, New Delhi, Delhi 110019, India
- GSTIN
- 07AABCK5757E3ZH
- Country of operation
- India
- Website
- threadclarity.kamyab.co.in
Support & sales
- support@kamyab.co.in
- Working hours
- Monday to Friday, 10:00–18:00 IST, excluding Indian public holidays
- First response
- Within 1 business day for general questions
- Billing & refunds
- Acknowledged within 2 business days, decided within 7 business days — see the Refund & Cancellation Policy
- Security reports
- Within 24 hours. Put "Security" in the subject line and we will prioritise it.
- Languages
- English, Hindi
When you write in about a problem with a job, please include your account email, the job ID, and roughly when it ran. It saves a round trip and gets you a real answer instead of a request for more information.
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following person is designated to handle privacy grievances, data-rights requests and complaints about content or conduct on the platform.
- Name
- Dhvani Janveza
- Designation
- Grievance Officer & Data Protection Contact
- Entity
- Kamyab Infotech Pvt Ltd
- dj@kamyab.co.in
- Postal address
- 822 Hemkunt Chambers, 89 Nehru Place, New Delhi, Delhi 110019, India
- Acknowledgement
- Within 72 hours of receipt
- Resolution
- Within 30 days of receipt
Please use the subject line "DPDP grievance" so your message is routed correctly. Full details of your rights and how to exercise them are in the Privacy Policy.
Who to write to
| If you want to… | Write to | Expect a reply in |
|---|---|---|
| Ask how a feature works, or report a bug | support@kamyab.co.in | 1 business day |
| Request a refund or query an invoice | support@kamyab.co.in — subject "Refund request" | 2 business days |
| Cancel a retention plan | Account → Billing in the app, or support@kamyab.co.in | Immediate in-app; 1 business day by email |
| Access, correct or erase your personal data | dj@kamyab.co.in | 72 hours to acknowledge, 30 days to resolve |
| Report a security vulnerability | support@kamyab.co.in — subject "Security" | 24 hours |
| Report abuse, illegal content or a rights violation | dj@kamyab.co.in | 72 hours to acknowledge |
| Discuss enterprise use, volume pricing or an SLA | support@kamyab.co.in — subject "Enterprise" | 2 business days |
Legal notices
Formal legal notices should be sent by post to the registered address above, marked for the attention of the Grievance Officer, with a copy by email to dj@kamyab.co.in. Notices sent only to a support address, a social media account or an individual employee are not validly served.
Related documents: Terms of Service · Privacy Policy · Refund & Cancellation Policy · Pricing.