ThreadClarity

Customer Conversation Intelligence

ThreadClarity

Turn thousands of chat messages into organized business intelligence.

Hosted SaaS for teams on Telegram and WhatsApp. Import exports, organize threads, understand who asked what, then act — without treating chat as a dumping ground.

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Live across ThreadClarity

Global counters from hosted processing — exports in, threads organized, messages ingested.

Hosted SaaS · India

Telegram & WhatsApp exports

Reviewable AI · your API key

From chat archive to business action

Four steps that turn customer conversations into intelligence your team can use.

  1. 01

    Import

    Upload a Telegram or WhatsApp export ZIP. No local folder setup — start from the archive you already exported.

  2. 02

    Organize

    Conversations become searchable threads: reply chains, topics, and time gaps form a structured set.

  3. 03

    Understand

    Label each conversation with controlled business vocabulary — customer, intent, and what needs human review.

  4. 04

    Act

    Export intelligence packs and portable viewers for support, sales, coaching, or leadership — not a raw chat dump.

From noise to business meaning

One export becomes labeled conversations your team can filter, review, and hand off.

  • Taxonomy labels
  • Customer linkage
  • Human review
  • BI exports

Organize. Understand. Act.

Conversation Intelligence for teams that need outcomes — not another chat summary tool.

Conversation organization

Reply chains, topic clustering, and time-gap analysis turn messy archives into clean conversation sets.

Reviewable business labels

AI can propose taxonomy paths and short rationale. Humans confirm or override — auditable, not a black box.

Customer context

Link chat participants to customers so conversations are discoverable by person or account.

Search by meaning

Find conversations by content, participant, or business label — enrollment, support load, pipeline signals.

Intelligence delivery

Markdown, CSV, DOCX, XLSX, and BI-ready packs — ops and leadership get outcomes, not raw ZIPs.

Portable viewer

Share a self-contained HTML viewer with clean conversation layout — no install for stakeholders.

Hosted with clear retention

Processed in India. Uploads removed after extract; reports auto-delete in 7 days unless you add retention.

Channels + discussion groups

Link separate Telegram channel and discussion exports into one structured package ready to label.

Built for teams that need outcomes from conversations

Customer Conversation Intelligence for education, communities, support, sales, retail, and professional services.

Education & Coaching

Enrollment blockers hide in group chat.

Learners ask about fees, content, and access across Telegram or WhatsApp — staff lose the pattern.

Outcome → Label enrollment, course, payment, and support intents so coaches act faster.

Communities

Thousands of messages. Almost no reusable knowledge.

Active communities bury decisions, FAQs, and member issues within hours.

Outcome → Discussion sets moderators and program leads can search, label, and hand off.

Support

Same issues, different nicknames.

Workarounds live in chat history while tickets and FAQs stay out of date.

Outcome → Controlled labels so CX prioritizes volume by intent, not scroll.

Sales

Pipeline signals die in WhatsApp threads.

Objections, pricing questions, and buying intent never make it into CRM-ready language.

Outcome → Structured conversation packs for follow-up workflows.

Retail

Order and return chats overwhelm store teams.

Customer service happens in informal channels that reporting tools never see.

Outcome → Label retail conversations so ops sees recurring friction early.

Professional Services

Client instructions live in chat — until there’s a dispute.

Consultants need an auditable conversation record tied to the client.

Outcome → Client-linked threads and exportable intelligence for delivery review.

Self-service when you want it. Business value when you need it.

₹99 packs are for trying an archive — not the definition of ThreadClarity B2B value.

Self Service

Credits

Upload, organize, and export on your own with one-time credit packs (free + credits_*).

  • Hosted ZIP import
  • Thread organize + exports
  • 3 free credits on signup
Start Analyzing

Professional

Retention

Keep reports hosted and searchable (retention_lite / pro / archive). Self-serve Subscribe only when retention plans are configured live.

  • Hosted retention list prices
  • Search across past reports
  • Cancel anytime · 30-day grace
See Professional

Business Intelligence

POC

Guided taxonomy rollout and review on your own archives — a contact lane, not a checkout SKU. Conversation Intelligence may already be available in-app when enabled.

  • Guided business POC
  • Taxonomy rollout with your team
  • Intelligence exports
Book a Business POC

Private

Contact

Dedicated or private deployment for residency and enterprise needs.

  • Private engagement
  • Security discussion
  • Custom commercial terms
Contact sales

Credit packs, retention tiers, and billing detail → full pricing.

See ThreadClarity on your own conversations

We walk your team through a real archive — no staged accuracy percentages. You judge fit on the chats you already run the business on.

  1. 01

    Share a sample export

    Bring a Telegram or WhatsApp ZIP that reflects how customers actually talk to you.

  2. 02

    Import & organize

    We process the archive on hosted ThreadClarity and separate the conversation set.

  3. 03

    Understand together

    Review labels, customer linkage, and what your staff would do next — on your data.

  4. 04

    Decide how to act

    Leave with a clear path: self-service credits, Professional retention, or a BI engagement.

Book a Business POC Start Analyzing

Questions & answers

Short answers about Customer Conversation Intelligence on hosted ThreadClarity.

What is Customer Conversation Intelligence?

ThreadClarity turns exported customer chats into organized business intelligence: conversations grouped into threads, labeled with controlled taxonomy, linked to customers, and reviewable by your team before you act.

Which chat sources are supported?

Upload Telegram Desktop exports (HTML or JSON) and WhatsApp .txt exports with media. Hosted ThreadClarity is ZIP-upload SaaS.

Can it handle large conversation archives?

Yes. Large archives process in the background with progress in the app. Teams routinely organize tens of thousands of messages into searchable conversation sets.

How is this different from generic AI chat analysis?

We organize conversations first, then help you label them with business vocabulary your org owns. Humans review AI suggestions. The goal is operational outcomes — not a one-off chat summary.

Is my data secure?

Uploads are processed on our hosted servers in India. The uploaded archive is removed after extraction, and generated reports delete after 7 days unless you add retention. Optional AI uses your own API key. See the Privacy Policy.

How do I run a business POC?

Book a Business POC and we walk through ThreadClarity on your own exports. No unverified accuracy percentages — you evaluate fit on your conversations.

What is live today vs optional integrations?

Hosted import, thread organization, exports, credits/retention, and Conversation Intelligence are the product. Optional Zoho CRM sync, WhatsApp Cloud ingest, and enforced email verification are integration flags — off until configured. Live status is what you see after sign-in (and on /api/health flags / surfaces).

Start analyzing — or book a POC

Self-service for teams ready to upload a ZIP today. Business POC when you want Customer Conversation Intelligence proven on your own archives.

Start Analyzing Book a Business POC